Royal 4 Systems is the sole source provider of WISE 4 Public Safety. W4PS is a powerful, suite of tightly integrated modules that can be configured to your agency's initiative. Royal 4 Systems understands that the Your agency is seeking a robust yet flexible inventory tracking management system capable of managing consumable inventory and fixed inventory from acquisition to final disposition for Public Health & Safety Initiatives.
Royal 4 Systems is a small, minority, woman owned company in operation since 1984; on GSA with over 280 installations on over 6 continents.
WISE 4 Public Safety is a commercial off the shelf (COTS) solution that is highly configurable, providing real time access to inventory levels at all locations for shipping, receiving, and storage sites; as well as the ability to manage site storage and distribution of materials to points of dispensation, or POD's and clinics.
For the most rapid data collection, WISE supports automated barcode data collection and automated task management in the warehouse, directing your staff through each task in the most efficient manner, maximizing your personnel and equipment for the highest possible accuracy and efficiency keeping costs in your operations as low as possible.
Our solutions have been proven to provide the following:
- Supervisory 10-40% increase in productivity
- Material handling 10-25% increase in productivity
- Clerical 40-90% increase in productivity
- Equipment productivity 10-30% increase
- Outbound productivity 16-30% increase
- Equipment maintenance cost reduction 5-44% decrease
- Warehouse space requirements 10-40% decrease
Emergency Preparedness and Response
State & Local Preparedness with WISE TO GO (WTG)
Royal 4 Systems has developed a mission critical solution (WISE) to manage resources and supplies in the event of an emergency. WISE is instrumental for the deployment and execution of State, County and Metropolitan areas to receive, distribute, and dispense medical assets received from CDC's Strategic National Stockpile. WISE's WTG (warehouse to go) can ensure continued readiness. WTG is designed to conform to the CDC and state public health reviews to assess the plans for each local jurisdiction within their CRI (City Readiness Initiative) in MSA (Metropolitan Statistical Areas). WISE is Warehouse Information Systems Expert.
WISE employs Service Oriented Architecture (SOA) for published service activity (i.e. Web services) and support HIPAA for the privacy and security of Protected Health Information (PHI), HL7 for healthcare industry standard communications and Public Health Information Network (PHIN) guidelines for maximum systems interoperability.
Along with WISE, Royal 4 Systems will provide the services and support, including end-to-end implementation using PEMBOK project methodology, Customer Care, training and customized implementation documentation materials. Key personnel include a Project Manager who you will have direct cell phone number for contact and has completed dozens of enterprise wide WISE projects, supported as needed by a technical manager, a Web Developer and Documentation and Training Lead.
In WISE you can include an unlimited number of attributes to any item in inventory and have a variety of ways to sort search and report on them. Additionally, you can 'kit' inventory/asset, where you have a multiple components that you want to aggregate; such as a computer (for instance) with multiple software components and peripherals. You can view the asset/inventory and its valuation, and drill into the single components, serial numbers, lot numbers expirations dates and any other attribute associated with the individual components attached to that inventory or asset/inventory item. You can check the asset/inventory in and out, view who is in possession of the asset/inventory and the condition of the asset/inventory item when it was last in the warehouse.
The beauty of a flexible rules based system is that you have the ability to impose your business requirements upon the system, not be handcuffed to the limitations of a more rigid software system. You chose how you want the workflows to operate, how the automated alerting functions, who gets notified for an out of compliance condition, what kind of escalation procedures you want executed when there is a discrepancy in an item count for an asset/inventory item, for instance. We help you to determine the most efficient way to execute your business procedures and enforce the rules you require, and automate as much of the process as possible. Plus, you can have an unlimited number of rules applied to an unlimited number of definable attributes in asset/inventory.
This kind of power and flexibility is a distinct advantage to Public Health & Safety Initiatives in that automation of the rules and business processes can save a great deal of time and effort by staff because WISE is doing the heavy lifting for you. The flexibility of WISE is not found in tier one systems at twice or three times the price. The configurability of WISE creates a solution that is easier to maintain, update and upgrade including the systems it is integrated with. You won't be tied to an expensive consulting engagement every time there is a new upgrade or release. During the implementation, we will train your IT staff on every component of the system. So, if you find that your circumstances change and you need to adjust a process or multiple processes, you can change your workflows and processes in WISE easily!
We currently provide our solutions to healthcare and pharmaceuticals, manufacturers, distributors, retailers and transportation providers primarily in the following markets: government, retail, consumer goods, food and grocery, third-party logistics, industrial and wholesale, automobile aftermarket, high technology and electronics, and transportation.
Our software has been licensed for use by many brand name customers worldwide including LAX International Airports, Harris County Texas, Kaiser Hospitals, Seaboard Marine, ARD Logistics, Jel-Sert, Wyler Foods, Zodiac Industries, Leatherman Tools, V-Pet food grade plastics, J & R Electronics, Kohl Packing, Four Seasons Distribution, C & D Aerospace, Claxton Cold Storage, Richman Meats, Black & Decker, Proco/Metraflex, Phillips Van Heusen, Akzo Nobel Chemical and Merck Pharmaceutical.
Once you have selected Royal 4 Systems, your project will transition to Royal 4 Software Professional Services. Royal 4 Software Professional Services provides a well-planned, well-executed implementation approach led by an experienced team. Royal 4 facilitates a successful project based upon of hundreds of software implementations, bringing our experience and directed approach to your implementation.
In order to properly address your quick timeline, Royal 4 relies on the right blend of People, Process and Technology. At the root of every successful implementation is a successful team. Royal 4 hires only world-class professionals. The company focuses on individuals who are from the supply chain execution industry. More importantly, our focus is on individuals dedicated to success, with a passion to deliver. Royal 4 is proud of the team that has been assembled for your project, and our strict hiring practices ensure the teams of tomorrow will be equally as impressive. Royal 4 aligns our resources with your knowledgeable project team in a way that not only ensures success of the initial implementation, but creates a knowledge-sharing environment that will permit your team to carry the torch long after our team completes your project.
To ensure the right process, Royal 4 will leverage our Royal 4 Project Methodology (RPM), which unites a blend of leading software and implementation lifecycle methodologies with the unique benefits of our Rules based architecture. Royal 4 feels this is a unique implementation advantage unparalleled in the industry
The technology infrastructure Royal 4 has created, centers around the areas of the project that need technology. In other words, Royal 4 will not use technology for technology's sake, but will take a pragmatic approach toward its use in project collaboration, knowledge transfer and project tracking. For collaboration, Royal 4 uses tools that allow project team members (the customer and Royal 4 resources) access and collaborate around key project deliverables from anywhere. This set of Internet-based tools, exclusive to Royal 4 Professional Services, creates widespread visibility to the project timeline, status reporting, all project documents and key discussion threads. Notification is a key component to our collaboration tools. Royal 4 uses alert functionality to notify all team members when any element in the collaboration "room" changes. This is a great way for project team members to spend just the right amount of time focusing on group efforts versus individual assignments
Knowledge transfer and leverage are very important aspects to any successful project, especially those with aggressive timelines and tight budgets. Royal 4 Professional Services uses a well-established knowledge repository that not only leverages knowledge objects across our projects, but from one phase to the next within projects. Royal 4 believes you should not have to recreate documentation from one phase to the next, but leverage documentation that is used in the upfront design in all other phases of the project, especially in testing and training.
Royal 4 measures success the way you doâ€”on-time, on-budget implementations with minimal impact on your day-to-day operations. Royal 4 will help guide you every step of the way, and constant communication (real-time visibility) to the project budget and timeline will ensure no surprises. Royal 4 feels there is no better way to run a project, and, our customers agree.
A key question few customers ask, but one that is important for you to know about any vendor you evaluate, is "How do we measure success?" While not exclusive to this list, some of our key measurements include:
- Satisfied Clients: Reference accounts are important to us. Royal 4 wants your company and operations staff to see value and efficiency through the use of our software; Royal 4 wants your Information Technology staff to have an easily maintainable solution that allows them to be flexible to your changing environment; and Royal 4 wants your Executive Staff to clearly see the return on investment associated with a Royal 4 solution. Royal 4 will stop at nothing short of these goals.
- Customer Ownership:Â After seeing many of the "software companies of the 90s" create solutions that were difficult to maintain, impossible to upgrade and complex to understand, Royal 4 Professional Services formulated a mission to make our solutions the easiest to maintain, in all aspects. Most of our customers take on some or all of the ongoing changes within the system. Royal 4 feels this is key to maintaining the quickly adaptable nature of the applications. Because of this, Royal 4 takes considerable care during the implementation to transfer knowledge to your team where possible. This creates a sense of ownership during and after the go-live, as well as makes everyone comfortable that a maintainable solution has been created.
- Minimal Scope Changes: Everyone knows horror stories of software scope creep. Royal 4 recognizes this is a multi-faceted problem and places a great deal of focus on this area of project management. Royal 4 profiles our Managers to ensure they have this specific expertiseâ€”to keep you out of trouble and ensure that the scope defined during the design is what gets implemented. Royal 4 knows that there are things you will want as the project progresses; the facilitation techniques Royal 4 employs, combined with strong project management rigor, will help you decide the best point in time to implement those changes.
- On Time and on Budget: Royal 4 recognizes that this implementation is important to you and makes it our mission to deliver upon our promises. Oftentimes, jobs hang in the balance at companies that implement supply chain execution solutions, and Royal 4 takes the responsibility of on-time, on-budget delivery very seriously. In addition, through the use of online, real-time tools, Royal 4 allows you to see our progress against the budget and milestones at any point during the project. Once again, there are no surprises with Royal 4.
- Team Communication: Effective communication among the members of the project team is essential to ensuring smooth operations from both a personnel and operational perspective. Royal 4 knows that you will enjoy working with the team assembled and stresses constant, open discourse to bring issues into the open as quickly as possible so that they can be resolved in a timely manner.
- Meet the Demands of Your Dynamic Environment: Royal 4 is proud to have created a software package that, above all, meets the demands of your ever-changing business environment. Environments change for many reasons: business conditions, opportunity, volume and many others. Royal 4 Professional Services is dedicated to creating a solution that will change with you and ensure complete upgradeability to future versions of the Royal 4 Software suite.
The use of Radio Frequency Scanners and Barcodes is truly the backbone of all WISE warehouse transactions. Automatic data collection, real-time transactions capture, and flexible dynamic menus enable WISE users to utilize the warehouse management intelligence at incredible speeds and accuracy. All your warehouse functions are performed and updated in real-time. So, the moment a task is complete, the next task in the sequence is triggered automatically. If a rush order is sent to your warehouse floor and needs to be processed immediately, WISE can make the adjustment to your open tasks immediately by putting that order first priority over your existing open pick tasks.
- Signature Capture
- Scan any barcode
- RFID ready
- Voice capability
- Print capability
Standardized label formats contain detailed unique bar codes. These compliance labels are used as; shipping, container, pallet, carton, or piece labels. WISE can interface with various bar-code labeling software products which now have common compliance label standards set up as templates. WISE can handle a variety of bar code lengths up to 27 alpha numeric characters.
The WISE inbound module consists of a detailed set-up for all inventory types that could be received into a warehouse like purchase orders, warehouse transfers, advanced shipment notices (ASN's), returned materials and unexpected receipts. Based on the type of inventory coming into the receiving door, WISE will direct the following steps after the point of receipt:
- Total visibility of all inbound orders
- Complete support of ASN's which can either be sent directly to WISE or the host system.
- Simple single scan of a bar code, pallet ID, or pallet license plate
- A Single receiver can work on multiple incoming orders simultaneously
- Multiple receiving personnel can work on a single order
- Personnel can receive unexpected shipments
- WISE captures all information possible at the moment of the goods receipt including: lot numbers, LPN's, manufacturer, serial number and all dates (create, expiration date, etc.)
The process of gathering multiple inventory items into a 'kit' made up of multiple components is created through a process called kitting. The single unit inventory material is issued and will automatically reduce the quantity of individual components on hand, and is 'kitted' and then will increase the number of 'kits' on hand in inventory/asset.
At receipt, WISE can determine the parameters in which to sample a shipment to assure significant quality control. These parameters consist of percentages of items by product ID, group code, manufacturer and/or any combination thereof. The system will generate the tasks to move the shipment that requires quality assurance procedures. The rejected lots will be flagged in the system to avoid carrying out put away and allocation tasks. WISE's extensive Quarantine Functionality enables the managers to put an item, group, location or even zone into Quarantine, until proper procedures are followed.
When items or shipments are returned to the warehouse, WISE recognizes and captures the shipment's unique data. The RF's direct the receiver to input the items' current condition and reason it was returned, and the fault for the return. Based on the values inputted for these three variables, WISE will direct the warehouse personnel to take a specific user defined action. i.e.: put vaccine back in general stock, put items in staging for future delivery, send back to manufacturer, or simply dispose of.
Extensive put away functionality enables the warehouse to utilize many different styles and methods of put away techniques. Using the RF's as the backbone of the put away tasks, WISE directs the users to the proper location (bin, aisle, zone, area) and correct equipment with the most efficient route and manner. All RF put away transactions are confirmed with a location bar-code scan to ensure real time inventory accuracy. Based on a user defined configuration, WISE will generate the put away tasks to most efficiently direct warehouse personnel to put items away based on the item itself, the product group, the locations, and/or any combination of the three.
WISE also incorporates consolidation rules, and the product and location's dimensions (also referred to as cubing). The cubing functionality utilizes the product dimensions, weight and cube information to accurately ensure each location's viability for put away. This will also prevent product damage by specifying item-specific or location-specific requirements and maximum load stacking parameters. Cubing also provides a way to minimize space requirements for your organization, saving on warehouse space where ever possible.
The ability to cross dock is a valuable tool to increase your warehouse efficiencies and speed order processing. When an incoming shipment is received into available inventory and the same inventory is required for an outbound order waiting processing, WISE triggers the immediate tasks necessary to take the inventory from the receiving dock to the packing station or shipping door to complete the shipment. This eliminates all put away and picking tasks that would be necessary to store the item and then pull again.
Inventory and Asset Management is managed in WISE from the moment it is received at the dock door, including every step of the warehouse process until it is directed out the shipping door. Inventory and Assets are controlled at the item level by SKU number, quantity and location. Item definitions include reorder points, shelf life, minimum quantities, replenishment quantities, case pack, inner pack, pallet quantity, volume for space requirements and equipment required to move it.
You can define mandatory fields for expiration date, lot numbers, serial numbers, date and pallet numbers for tracking. WISE will track single components of the pallet or lot, 'cradle to crave', no matter where they are. You can use the automated email and alerting functionality in WISE to alert you to out of compliance conditions, advancing expiration dates, reorder points, inappropriately received items, items put away in the wrong location, miss-ships, quality control issues, or any critical alerts you feel are important to the efficient operation of your organization.
Creating new inventory items is easy and intuitive, as long as the user has the appropriate permissions to do so. You have rack/row and bin locations in multiple warehouse locations, including a graphical interface to visualize where items have been stored.
WISE has many 'out of the box' reports as standard for including inventory consumed at multiple locations. WISE uses Crystal Reports as its embedded report writer that allows further definition by the user to for date and time frames, inventory items or range of times, and other filters available in the reports within WISE. A partial report list is available location, as Appendix 1. If you require additional, custom reports we are happy to accommodate you.
WISE supports pick and pack operations that require replenishment activities. It maintains inventory levels in forward pick locations and controls the movement of inventory from reserve or bulk storage locations to the higher volume forward pick locations and remote locations. Warehouse employees are directed to complete replenishments based on location or item minimums and maximums. Also, the warehouse manager can perform a "mock" allocation of the day's orders to verify available stock in the forward pick locations. If there is not enough inventory available to fulfill the day's orders, WISE will automatically generate the pick tasks from the bulk locations to adequately supply the forward pick locations.
The unit of measure describes how the quantity of an item is tracked in the inventory system. The most common unit of measure is "eaches", which simply means that each individual item is considered one unit. An item that uses "cases" as the unit of measure would be tracked by the number of cases rather than by the actual piece quantity. Other examples of units of measure would include pallets, pounds, ounces, linear feet, square feet, cubic feet, gallons, thousands, hundreds, pairs, and dozens. WISE gives the user the ability to view all inventory instances in their multiple units of measure simultaneously.
Dynamic space management is another key feature of WISE. Once the layout of the distribution center has been set up and the attributes of products and locations are defined, the system will manage the space according to the availability, volume, weight, and attributes required for the product. The system can report the location or locations of a particular product as well as its current status whether on-hand, allocated, available, or potential. WISE utilizes the items and location's "cubes" which is a term used to calculate volume and denote the capacity of an item or location.
Upon implementation and before commissioning of the system, a warehouse-wide physical inventory count is taken to enter every item of the system per its precise location. A scan of the location followed by scans of the items ensures the item-location match. If there is a discrepancy during this process an exception report is generated so that they can be corrected.
After implementation, WISE's Dynamic Intelligent Cycle Counting Functionality will handle all future counts. The WISE cycle counts do not require an inventory freeze. The counts are automatically triggered in the background per user-defined requirements. Cycle counts can be conducted per location, zone, product group, or item ID. A discrepancy cycle count is triggered whenever there is a put away or pick task completed and there is a difference in the actual quantities and the expected quantities. That location is then put on a temporary hold and a count is triggered. WISE will support a traditional method if inventory counts if required.
Virtual Inventory locations
POD locations can be identified as 'virtual' inventory locations and periodic cycle counts can be taken to reconcile inventory at those locations to ensure the accuracy of the inventory as an extension of the warehouse, increasing the visibility of the inventory from the warehouse. The warehouse will have total visibility of all inventories no matter where they are or what the status is, in transit, allocated, available, on order, back ordered and so forth.
WISE's Order Processing functionality is a flexible tool used to group and release orders for shipment or for application to orders. This easy-to-use functionality gives the manager the capabilities of releasing single orders or groups of orders based on order number, facility or customer ID, destination, dates, FIFO/LIFO/FEFO carriers, priorities, and any combination thereof. At any point in the warehouse order process an order can be immediately cancelled and WISE will generate all the necessary tasks to re-stock the items already in the picking or shipping process. Specific Order Prioritization pushes orders that require special handling or expediting to automatically be assigned in the system to receive priority within the task pool.
WISE enables the warehouse management the flexibly to release orders to the warehouse floor to be picked and processed. A paperless warehouse is the goal of any WMS, but if printed pick lists are required, WISE can deliver a simple hybrid of the two. By using the RF technology, a release of an order or group of orders is called a wave. A wave can be released to be picked for an order, zone, location, or employee. WISE can pick by wave, order, priority demands, pallet, partial pallet, piece, zone, location, and by customer. The picks are assigned to individual employees based on user defined priorities, product/order attributes, security clearance, and internal warehouse path sequences. All details of the picking tasks are recorded in a detailed WISE transaction log for reporting employee, unit of measure, destination, and transaction time stamps.
WISE supports many different packing methods. The most common is to pick from general storage, then take the goods to the predetermined packing stations where the "packer" takes over the next step of the order's process. If the user has defined that they are picking an individual order or orders, WISE can pick from general storage locations and put the items directly into the packing container ready for shipment. This is also termed "palletization" if the packing container is a pallet and the entire pallet is used to ship. WISE's Cartonization functionality enables the warehouse manager to use the item's cube information based upon entered weight and dimensions of merchandise to be packed for put-away for best location space utilization.
After the items for an order have gone through, all of the user defined steps including pick, pack, and palletize, it can then be shipped. The orders can be consolidated into one shipment based on order number, container, carrier, wave, zip code, or state. WISE's detailed shipping logic allows for these variables and any combination thereof.
In an environment where the warehouse uses their own vehicles for delivery, the shipments' delivery order sequence can be automatically picked and staged for loading based upon delivery route. The pickers will be directed to "pick-to-nose" in order to ensure that the last delivery is loaded first. This can be especially helpful to your fleet and delivery vehicles, maximizing your delivery and saving on fuel and vehicle maintenance.
At shipping, all of the necessary outbound documentation is produced including but not limited to invoice, packing lists, shippers export doc/ AES transmission, shippers letter of instruction, NAFTA certificates, bank document, domestic bills of lading, dock receipt, hazardous goods documents, and domestic carrier labels.
Orders being processed at different times for the same destination can be consolidated at time of shipping to reduce transportation charges including UPS hundred weight, LTL carrier, or other. You can gather shipments all week and aggregate shipments for a single location together in a single vehicle and load them according to your delivery schedule.
Order and view inventory on your iPAD! eWISE offers complete on line visibility and commerce capabilities via an easy to use, secure web site. With eWISE you can support your customers, suppliers and partners by providing an online catalog that is available anywhere. eWISE lets your customers order items, request orders, view order status, see images of items or create and enter orders for their inventory for approval, delivery or pick up at will call.
Your warehouse staff can easily view inventory/asset, pending inventory orders, back orders, shipping status, pending expirations, stock outs, and overstocks. Your warehouse personnel can create orders or change orders from the field, all in real time.
eWISE provides visibility to your inventory in such a manner that it does not promise inventory that are not in stock since the inventory is allocated in real time. The system will not allow an order to be placed against already allocated inventory unless a supervisor overrides this function. Conversely, the system will also show recently unallocated inventory that are now available for commitment, allowing it to be made available to your staff for delivery or pick up and to be charged to the appropriate cost center.
The WISE order processing module has two functions (Order/Quote Entry and Pre-Quote Entry) that are designed to maximize the efficiency of your personnel. Available to the order takers are inventory look-ups by item numbers, descriptions, attributes and quantity information by warehouse, at a glance such as On-hand, Available, On-Order and On-PO.
In addition Purchase order interfaces accept orders from EDI (850) transmissions and Web order entry. Up to ten different standard prices can be defined by warehouse per item and a pricing matrix allows promotional pricing and combinations by cost center, cost center type-type, territories, and order taker to be matched to items and product-groups.
Orders are processed (picked, packed and shipped) through the Order Management and shipment scheduling functions in WISE. On-line transaction processing with complete audit capability tracks orders from initial creation all the way through shipment and invoicing. Various reports can be used to spot trends, evaluate practice orders, products, and order taker performance.
WISE has multi-level approach to enhanced security, allowing administrators to make modifications to meet specific requirements by Public Health agencies. Security features in WISE allow the administrators to control what the users can see and do. Administrators can create user access rights by features, function, individual, user functional groups, and can limit access to the system by individual machines, dates and time frames. The security function provides for menu level authorization, down to the field level detail. WISE provides for a full audit trail throughout the system on every transaction, with date and time stamp with user ID, even on deleted items. WISE also permits the administrator to allow the user to log into the system in Spanish as a standard feature in WISE. This is especially useful for a diverse workforce.
Completion of forms via paper and pen and subsequent entry into a computer is replaced by electronic forms that are automatically populated with available data where ever possible. The result is a dramatic improvement in data integrity and a reduction in error rates and operational costs. This can reduce errors resulting in calculations of taxes due, expensive miss-ships or errors in the day's manifests which could add additional or unnecessary mileage or fuel purchases to your bottom line.
With WISE, you have performance metrics right at your fingertips to see exceptions in real time. Whenever a load is in danger of late delivery, an alarm can be triggered and sent to appropriate personnel. Proactive steps can be taken to avoid late delivery or alert the customer to the situation, protecting customer service and satisfaction levels.
Since risk management is seen as critical to any implementation and any client, we address this specifically for Public Health & Safety Initiatives. Risk Management begins with prevention. Our approach is a continuous cycle of identification, analysis, response and planning to prevent potential risks from turning into issues, impacting the project. This approach includes identifying the risks and determining the probability and negative impact of these risks in terms of severity to the project at hand.
Our Project Manager will work with key Subject Matter Experts, interview key Stakeholders to identify potential risks and analyze them, to draw out the specific elements, root causes, potential impact, conditions and categorizations (integration, staffing, scope change, cost, schedule etc). This process allows the entire team to jointly identify relationships between risks, discuss and formulate mitigation procedures.
Potential risks are documented and made available to the project team in our project forum so they can be accessed at any time, by anyone, anywhere. The Project Manager will plan and implement activities to avoid identified risks, including assignment of responsibility and cost/benefit analysis of potential responses. As actions are taken to mitigate the risk, the resulting changes in status are tracked in the implementation forum for all to see.
Working together with your Public Health & Safety Initiatives using PEMBOK project methodology, the Royal 4 team will identify, clarify and analyze project objectives, confirm strategic objectives at a high level, confirm the final project team, identify key stakeholders and develop and produce the final Gantt chart.
Initiate the project by assembling the Public Health & Safety Initiatives stakeholders, key users and project personnel to establish and confirm project scope, assumptions, Statement of Work and methodology, including defining implementation and training schedules.
Perform operational review, business functional gap analysis, identifying process procedures, opportunities for process improvement and creating process maps as needed. Illustrate current processes vs. proposed improvements with WISE.
Create operational design documentation detailing findings and identifying opportunities for improvement, if any. Document gaps between product functionality and needs, to serve as basis for change controls, if any.
Document and define change controls, if any, for WISE. Design includes business scenario, conceptual design, detail design, written cost, delivery estimate with your authorization, and sign off approval to begin work.
Provide final project plan Gantt chart and formally identify success factors, milestones, deliverable tasks and time lines that are critical to the achievement of your Initiatives' project goals.
Initiation Meeting with your team within # days of contract award
Technical memo # business days after meeting
Implementation plan Gantt chart within # days of contract award
Identify and confirm hardware requirements if any, support your initiatives procurement with subject matter expert, install, configure, test, and hardware. Or, support the Public Health & Safety IT department in these tasks and develop integration documentation and mapping for defined interfaces and integration, if any.
Conduct an analysis of the hardware and data required to run the proposed software solution. These findings will be documented into an integration matrix and used in the next task.
Select appropriate vendor and acquire hardware for WISE if required by the proposal and ensure accuracy of the specifications of the acquired hardware. Or, support the Public Health & Safety Initiatives' procurement of the hardware if they opt to purchase the hardware.
Following delivery of server hardware (platform), Royal 4 will configure, install and test these processes at Royal 4 or on site at your location. Initial hardware setup must be done by a Royal 4 technician for the hardware to be supported. Your staff will be trained how to maintain the servers for optimal performance.
If needed, create documentation showing integration points required to begin development. Define integration gaps functions and operation of the intended solution.
Develop defined change controls, if needed ensuring version management and validation including change management using Royal 4 Systems internal control systems.
Oversee/review installation of hardware
Install/configure/test WISE on your server hardware
Establish a Conference Room Pilot (CRP) for business rules analysis, system configuration, initial Super User and User Acceptance Testing (UAT). At this time, define and document standard operating procedures: document acceptance test criteria and scenarios.
Introduce business rules and configuration options in WISE, define and review with management operations with your team.
Based on the goals and objectives documented in the operational design, work with the Public Health & Safety Initiatives team to configure WISE business rules to meet the your solution requirements.
Train Super Users on WISE configuration options and assist in their evaluation and selection of options for end users. With this approach, Super Users can train and assist in training end users.
Define acceptance test criteria and establish test scenarios to ensure that WISE, its inputs, outputs and integrations meet the Public Health & Safety Initiatives' functional requirements.
Test WISE under various system configurations to review functional usage, feature accuracy, and ensure it is operating in accordance with requirements. This can include volume stress tests, backup and disaster recovery tests, and day-in-the-life or 'mock go-live' testing.
Working with your team, update, modify WISE documentation to instance specific written material specifying operating procedures of the Public Health & Safety Initiatives installation of WISE.
Train the Trainer training on-site at the Public Health & Saftey Initiatives
WISE training materials
WISE software documentation
Provide solution training to end users and assist in establishing naming convention for storage facilities, departments, areas, zones, locations, etc. for physical labeling by the team. Also support the initiatives acceptance testing prior to Go Live.
Provide solution training for end users as well as administrative and technical users if not done earlier. This may be assisted by your teams Super Users, previously trained. On-site classroom training, on line training and Train the Trainer options are available for end users.
Support your people in definition/identification of naming conventions and key identifiers for facilities/locations, if required. Confirm installation, positioning, functionality of hardware, wiring and required elements for material and process flow.
Ensure that functional attributes of WISE are in place, functional and performing to your teams initiatives specifications and acceptance test criteria.
Achieve sign off that acceptance testing has been performed and WISE is in place and ready for Go Live prior to its being turned on in your production environment.
Perform system network, solution, integration, interfacing and data conversion as needed to actively implement the accepted system into the live production environment.
Review at server facility level to confirm Go Live readiness
Data loading or, Support your people in data loading
Provide onsite roll out deployment support throughout Go live. The on-site support representative will transition the Public Health & Safety Initiatives to customer support. Post implementation services will be scheduled periodically after go live for process ironing, system and user checkup if required by your group.
Ensure that all required activities have been performed and the operating environment, hardware, software solution facilities and the management and staff are ready.
Remain on site during and after initial go live as requested by your requirements. Provide support as needed until your team is capable and comfortable with operating WISE without assistance.
Prior to departure from site, transition your team to customer support help desk resource. Transfer pertinent data and configuration information to customer support personnel to ensure continuity.
Re-visit you at a mutually agreed upon date 30-60 days after Go Live to check up on the performance and operation of WISE, the environment and end users.
Meet with the team at intervals 1-2 times a year to revisit at high level the performance of WISE and to focus on and share insights and plans to ensure and protect the on-going value of WISE to the Public Health & Safety Initiatives.
Conduct preparedness Assessment
Transition to Customer Support
Revisit your team for performance checkup and review